Damaged or Incorrect Items

If your item arrives damaged, incorrect or with parts missing, you must notify us within 3 days of receipt of the item(s). We will arrange a prompt replacement of the item. As part of that process, we ask that you inspect all items individually once they arrive so that any damage claims can be made immediately. We will also request that you provide photos of any damaged product, along with the product packaging. Please contact our Customer Service Team and we will be happy to replace the item or send replacement parts as soon as possible. In some instances, it is possible to repair damages and/or defects with replacement parts. When this is the case, we reserve the right to utilize this as a solution.

Defective Products

Please keep in mind that defective goods (those with factory defects, missing parts or other problems originating prior to shipment) are handled differently than damaged goods (which are damaged in shipping). We work closely to ensure that quality production and inspection procedures are in place, but sometimes defects do occur. We work with you to resolve these issues, but you must report any product defect within 3 days of receiving your order.

Please send the filled-out Replacement form and the relevant attachments to our claims department You may also contact our customer service 1-877-278-9111 between 8:30 am and 5pm Eastern Time.

Open Box Items

Open box items are products which have been returned to Artemide and refurbished for sale. We identify any apparent defects on the website but lamps are fully functional. Purchasing an open box product is a FINAL SALE. No refunds or credits will be issued.


Thank you for purchasing an Artemide product. Please take a few moments to register it online to benefit from our 5-year warranty.



Please follow these easy steps:

  1. Please note that the return is already prepaid. Included in the packing slip you will find a return label. Apply the label to the outside of the box containing the products you are returning.


  1. Put the products in the original packaging: the products must be returned in the same condition in which you received them, complete with all their unused components, with all original packaging and any provided instructions, with labels and tags still attached to the products. The items will be checked to see that everything has been returned intact.


  1. Please return the package to the closest UPS